![]() If you are a Local Administrator, follow these steps to unlock an account: You could instead complete the T圎VER Help Desk Form. ![]() If you forget your password, you can click on the “forgot password” linkįirst, contact your local administrator to unlock your account. You can also complete the T圎VER Help Desk Form. If you do not recall your TER User ID, contact your local administrator who can look up your User ID. Ensure your User ID is "mapped" correctly in the "User" field.Only your Local Administrator or us, at the state level, can perform the primary fix for the "Invalid Pin" issue.
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